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Please find below the Terms & Conditions that apply for hiring a Zorb Sleepervan New Zealand.
all inclusive hire charges
 All hire charges include New Zealand Goods and Services Tax (GST), daily insurance and unlimited mileage. Freshly laundered linen and all cooking equipment, crockery and cutlery are supplied at the commencement of your hire. There is a charge for additional equipment you may require, such as a colour TV, barbecue, snow chains, child seat, etc.
driver licence requirements
Driver’s licence hirer and driver must be over 21 years of age and produce a valid driver’s licence. New Zealand recognises driver licences issued by your own country, as well as International driver licenses. If you are a member of an Automobile Association bring your membership card with you and gain additional privileges and information on travel throughout New Zealand.
roadside assistance
AA Nationwide 24 hour free call help line is available should you require assistance. If you incur any minor repair bills we will give you a refund (up to NZ$100.00) upon producing valid GST receipts. If major repairs are needed, protect yourself by getting us to authorise it first. Problems encountered with the vehicle or equipment must be reported to Zorb Sleepervan New Zealands as soon as practicable. This gives Zorb Sleepervan New Zealands the opportunity to rectify the problem within the rental period. Failure to do so will compromise any claim that may eventuate after the hire is finished. In all cases the responsibility of Zorb Sleepervan New Zealands is limited to refunding for the time that the vehicle was actually in repair. No alternative accommodation or food items will be paid for during down time. Malfunction of Radio/Cassette/CD players, hire accessories and air-conditioning/heating units are not considered mechanical breakdowns and down time will not be paid for these items. Retrospective claims will not be accepted for all New Zealand motorhome or campervan rentals.
insurance
You are fully insured in case of accident damage or loss of contents (excluding personal belongings). There is an excess/deductible of NZ$1200.00 ($2500.00 for drivers under 25 years of age) This covers the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage (unless BWI is taken), overhead and under body damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. This excess applies in respect of each claim, not rental.
New Zealand legislation provides limited coverage for personal injury. We strongly recommend that you have personal travel insurance while travelling.
bond
 When you collect your vehicle we take an impression of your credit card for the bond of NZ$1200.00. This is the insurance excess for any single accident, which may occur during your holiday. Drivers aged 21-24 years must pay a bond of $2500.00. (We do not deduct the bond from your bank account at the start of your hire). The impression of your credit card covers your accident-damage bond liability plus any extra costs such as fuel fill-up at the end of hire or any traffic infringements, losses or breakages. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. We do not deduct the bond from the credit card, but merely hold the authority to deduct it in the unfortunate event of an accident. Where a credit card is not available, a cash bond will be held by Zorb Sleepervan New Zealands for 21 days following hire.
bond waiver
You can choose to pay a non-refundable bond waiver of NZ$12.00 per day. This reduces the excess/deductible to nil and is on a per incident basis. A new waiver is required for the remaining days of hire after an accident has happened, therefore you must report it to Zorb Sleepervan New Zealand. Failure to report any incident to Zorb Sleepervan New Zealand may result in the total bond waiver being taken again. Bond waiver does not cover any damages arising from misjudgement of dimensions or articles, appliances and fixtures inside the vehicle unless in the case of a motor accident. Bond waiver is available for drivers under 25 years of age at a cost of $24.00 per day.
zorb sleepervans new zealand strongly recommends their customers take the bond waiver reduction to minimise excess exposure and travel with peace of mind.
exclusions
Bond waiver does not cover:
- Any water related damage, which includes but is not limited to:
a) Any vehicle submersion
b) Creek or river crossing
c) Driving through low plain flooded areas
d) Beach driving
- Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
- The terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
- The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
- The cost to retrieve or recover a vehicle which has become bogged
- The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle.
- Overhead and under body damage to the vehicle.
- Any damage arising from misjudgement of dimensions
- Driving on restricted roads.
hire period
 Rates are charged on a calendar day basis. If you pick up your vehicle on a Monday and return it the following Sunday this hire will be calculated as a 7 day rental. The minimum rental period hire is 5 days. You can collect from 8 am onwards on your first day of hire but must return your vehicle before 4.30pm on your final hire day. If a vehicle is returned later than 5pm on the final hire day you will be charged an additional day’s hire. Each day after the final hire day, that the vehicle is not returned, you will be charged an additional day’s hire as well as a fifty dollar penalty per day.
Early return of a vehicle does not entitle the hirer to a refund of the unused portion of the rental.
one way hires
Its is possible to commence your hire in Auckland and finish it in Christchurch (or vice versa) at no extra charge if the rental period is a minimum of fourteen (14) days. One way hires of shorter duration are subject to availability. Please enquire.
accidents and breakdowns
The liability of Zorb Sleepervan New Zealands Ltd, or its agents, extends to either replacing your vehicle with a similar one, or refunding your hire charge for any days you lose the total use of the vehicle. Any problems associated with the vehicle, including equipment failure, must be reported to Zorb Sleepervan New Zealands as soon as possible and within 24 hours in order to give Zorb Sleepervan New Zealands the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.
Pets or livestock are not permitted in any Zorb Sleepervan New Zealands.
conditions of hire - Read this carefully
Prices may be subject to change due to factors beyond the control of Zorb Sleepervan New Zealands Ltd. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. The company’s rental agreement is the sole contract for hiring the vehicle, between the company and the hirer and passenger(s). No refunds are payable on accommodation, or motorhome/campervan/sleepervan not being available, where a hirer or passenger amends, cancels or seeks to vary agreements after departure. These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by the company’s directors or management. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies. The company reserves the right to provide a comparably high standard vehicle where a booked vehicle becomes unavailable through servicing or reasons beyond their control.
driving fines / infringements
We reserve the right to charge the hirer for any speeding or parking fines and/or associated administration costs. The administration fee per fine will be NZ$40.00.
cancellations
Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy. The NZ$500.00 deposit is forfeited if bookings are cancelled 29 days and over of departure.
- 29 days and over Deposit retained
- 20 - 29 days 20% of total reservation cost
- 10 - 19 days 40% of total reservation cost
- 1 - 9 days 75% of total reservation cost
- No Show 100% of total reservation cost.
In all cases the minimum amount retained is the deposit.
No refunds for cancellations made after the travel or travel date has commenced. If the vehicle is returned early for any reason whatsoever after travel has commenced then no refund is available.
deposit and payments
 When you receive your confirmation of booking from Zorb Sleepervan New Zealands, a deposit of NZ$500.00 is required to secure your booking. The balance owed for your hire to Zorb Sleepervan New Zealands must be paid 28 days before the first day of hire. Read above for cancellation fees.
Major Credit Cards accepted: Mastercard, Visa.
exchange rate / currency variations
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Zorb Sleepervan New Zealands does not accept any liability for variances up or down.
change of drop off destination
If the hirer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Christchurch. Subject to the change being approved, an additional charge of up to NZ$500.00 may apply.
change of vehicle
Should the vehicle booked be unavailable Zorb Sleepervan New Zealands reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
voluntary downgrade
Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.
repairs
Repairs up to NZ$100.00 may be affected without authorisation and will be reimbursed. For amounts over NZ$100.00, Zorb Sleepervan New Zealands will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
fuel
All vehicles are supplied with a full tank of fuel at the start of hire, and must be returned with a full tank at the end of your hire otherwise a refuelling fee may apply.
road restrictions
Please note that vehicles are not covered by insurance when travelling on the following roads:
- Ninety Mile Beach (Northland)
- Skippers Canyon Road (Queenstown)
- Ball Hutt Road (Mt Cook)
- Cape Colville to Port Jackson Road (Coromandel)
travel information pack
Included in every sleepervan is a Travel Information Pack - this includes details on camping grounds, maps, New Zealand traffic rules, sightseeing brochures and general information.
ferry reservations
The Interislander and Bluebridge offer daily ferry services across Cook Strait, linking New Zealand's North and South Islands. All vessels carry both passengers and vehicles. Different fare options are available with savings of up to 61%.
transfers
We offer a complimentary transfer service from Auckland & Christchurch Airport and surrounding Airport Hotels, Motels to our depot. Please contact our office on your arrival to arrange your transfer. The latest vehicle collection time from the depot is 4.30pm so please consider your hire start date with this in mind if your flight arrival does not allow sufficient time to be at the depot by 4.30pm. Late pick ups are only by special arrangement and a late pickup fee will apply.
zorb sleepervans new zealand locations
Zorb Sleepervan New Zealands depots are conveniently located in Auckland and Christchurch, our two major international gateways. Please contact us on our freephone number 0800 324 939 to arrange your complimentary transfer.
HOURS: Monday to Sunday 8 am - 5 pm (Closed Christmas day!)
Auckland Depot
- 142 Robertson Road, Mangere East, Auckland
- Free phone 0508 323 939
- Phone + 64 9 275 3778
Christchurch Depot (Head Office)
disclaimer
Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Zorb Sleepervan New Zealands or modifications and/or upgrades to the vehicle design made by the manufacturer
note terms & conditions and rates are subject to change without notice.
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