Thank you for considering hiring a budget sleepervan from Zorb Sleepervans New Zealand. Please find below some useful questions and answers we have compiled to assist you in planning your New Zealand self-drive holiday. Please do not hesitate to Contact Us if you have any additional questions.

are your sleepervans smoke-free?
Yes. Smoking is not permitted inside the sleepervan.

what type of drivers licence do i require?
You will need to be at least 21 years of age and hold a valid full New Zealand or International drivers licence.

what is new zealand roads like to drive on?
The majority of roads throughout New Zealand are well maintained and sealed. In New Zealand we drive on the left side of the road and give way to the right.

i would really like to try snowboarding in new zealand, what is the best time of the year to do this?
The ski season normally runs from July to September (subject to weather conditions).

do you have snow-chains for hire?
Yes. We actually have a large range of sleepervan accessories for hire, including outdoor furniture, colour TV, solar shower, snowchains, baby seats, outdoor BBQ and much more.

what is included in your rental rates?
All hire charges include New Zealand Goods and Services Tax (GST), daily insurance and unlimited mileage. Freshly laundered linen and all cooking equipment, crockery and cutlery are supplied at commencement of your hire.

what happens if i require repairs to my sleepervan or i get a flat battery?
AA Nationwide 24 hour freecall helpline is available should you require assistance. If you incur any minor repair bills we will give you a refund (up to NZ$100.00) upon producing valid receipts. If major repairs are needed, protect yourself by getting us to authorise it first.

do i have to pay a bond?
When you collect your vehicle we take an impression of your credit card for the bond amount. This is the insurance excess for any single accident which may occur during your holiday.

does this mean you charge this to my credit card at the start of hire?
No, we do not deduct the bond from the credit card, but merely hold the authority to deduct it in the unfortunate event of an accident.

is it safe to submit my credit card details via your website?
Yes. We treat the security of your information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.

are one-way hires available?
It is possible to commence your hire in Auckland and finish it in Christchurch (or vice versa) at no extra charge if the rental period is a minimum of fourteen (14) days. One-way hires of shorter duration are subject to availability.

can we have pets in our sleepervan?
Unfortunately pets or animals are not permitted in our sleepervans.

what is your cancellation policy?
Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to our cancellation policy. Your deposit is forfeited if bookings are cancelled 29 days and over of departure.

• 29 days and over Deposit retained
• 20 - 29 days 20% of total reservation cost
• 10 - 19 days 40% of total reservation cost
• 1 - 9 days 75% of total reservation cost
• No Show 100% of total reservation cost.

In all cases the minimum amount retained is the deposit. No refunds for cancellations made after the travel or travel date has commenced. If the vehicle is returned early for any reason whatsoever after travel has commenced then no refund is available. For this reason we suggest customers also have travel insurance.

are you able to pick us up from the airport?
Our customers receive complimentary transfer services from Auckland or Christchurch Airport and surrounding airport accommodation to our depot. Please contact our office on your arrival to arrange your transfer.